Helplines
Call, or find the right service by type. Numbers starting 0800 are free to call.
SAPS emergency
Police emergency line, from any phone.
Emergency from a mobile
Connects you to emergency services from a mobile phone.
Crime Stop
Report a crime anonymously.
GBV Command Centre
Free, 24-hour support for people affected by gender-based violence.
Stop Gender Violence helpline
Free support and referrals.
Childline South Africa
Free help for children and anyone worried about a child.
Legal Aid South Africa
Free legal advice for people who qualify.
SADAG suicide crisis line
Free support if you or someone you know is in crisis.
Havenly Solutions does not replace emergency services. These are independent services and are not operated by Havenly Solutions.
Safety guides
Short, practical guidance. Open the ones that fit your situation.
Make a simple safety plan
A plan you have thought through in advance is easier to follow under stress.
- Decide on a safe place you can go, and how you would get there.
- Memorise the numbers you may need. Do not rely only on your phone.
- Keep copies of important documents, or ask a trusted person to hold them.
- Agree a code word with someone you trust that means “I need help”.
- Keep a small bag with essentials somewhere you can reach it.
Supporting someone who is being abused
- Listen without judging and believe what they tell you.
- Let them decide what to do. Pressure can make things less safe.
- Share the helplines above and offer to help them plan.
- Do not confront the abuser on their behalf without a plan for their safety.
Keep your phone and messages private
- Use a screen lock and biometric unlock, and keep your PIN to yourself.
- A shared phone or account can show your calls, messages and browsing.
- On this site, use Quick exit (or press Esc twice) to leave at once.
Keep evidence safely
- Keep messages, photos and voice notes with their dates. Do not delete them.
- Store a copy with someone you trust or somewhere the other person cannot reach.
- After an assault, get medical care as soon as you can. Some treatments work best within 72 hours.
Using Havenly Solutions safely
- Choose trusted contacts carefully. You decide who becomes part of your trusted network.
- Community chat and the feed are not a replacement for official emergency services.
- In immediate danger, call 10111, or 112 from a mobile.